At Hill Country Custom we strive for your complete satisfaction.
Please check the condition of the merchandise immediately when you receive it. Make sure it is NOT DAMAGED. A delay in reporting a problem, runs the risk of exceeding our 30-day return policy.
NO RETURNS OR EXCHANGES BEYOND 30 DAYS OF THE INVOICE DATE.
There will be a 25% restocking fee on all items returned, or you can exchange it for something of equal or greater value. In the rare case that we make a shipping mistake, rest assured that we will make arrangements to correct the issue. Please call us at 512-264-7333 or email Returns@HillCountryCustomCycles.com to request an RMA# (Return Merchandise Authorization) within 10 business days of receipt of merchandise
Shipping and Handling is not refundable unless the product is deemed defective, specifically not as described, or the wrong item was shipped to you.
NO EXCEPTIONS No returns will be accepted on used or installed parts, or parts that do not have the original packaging. If you install it, you own it. No exceptions.